Implementation of a Tax Administration System


Strategic Assessment of the Implementation of a Tax Administration System in Kuwait


C2D assisted the Ministry of Finance of Kuwait in the strategic assessment, user requirements analysis, and planning of the implementation of an integrated tax administration system (ITAS) for the domestic tax department.

As part of the implementation, Kuwait sought to clearly define user requirements, in order to ensure that the implementation methodology is tailored to these needs, and is in accordance with the various stakeholders’ expectations. A review of the project timeline was also sought, in order to ensure that the implementation schedule reflected the availability of the Client’s resources, as well as their capacity to absorb change.

The objective of C2D’s assignment was therefore to secure the adequate mapping of user requirements, Client expectations and methodology on one hand, with the project implementation strategy and timeline on the other, in light of best practices and lessons learnt from comparable projects. Such mapping was used to ensure that the ITAS implementation was successful, and to generate momentum to transform and modernise the mission-critical tax administration processes while securing a positive return on investment.

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