Modernization of public administration


Support for the modernization of public administration in Djibouti


C2D has been mandated to assist Djibouti's tax administration (Direction Générale des Impôts, DGI) in revamping the country’s tax management system. This initiative was part of the Public Administration Modernization Support Project, and aimed to improve the operational efficiency of the DGI, while setting up an environment that is compatible with digital public administration in Djibouti.

The C2D team's main mandate was to:

• Draft technical specifications and the request for proposals, and validate them with the Client;
• Support the analysis of bidder proposals to select the tax management system that best meets the needs of the DGI;
• Contribute to setting up data migration;
• Support the planning of user training;
• Draft test scripts and support the DGI throughout the user acceptance testing phase;
• Support the monitoring of the software’s implementation to ensure timely delivery and compliance with the DGI’s strategic objectives and system requirements;
• Empower Djiboutian teams for continuous improvement and sustainability.

This mandate included the roll-out of C2D's Virtual Community of Practice, which fosters knowledge sharing among project members throughout the consultancy.

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