In the context of this project, C2D worked towards the modernization and harmonization of tax processes and the strengthening of revenue collection through the implementation of a new Integrated Tax Information System (ITIS), the Revenue Management System (RMS) developed by our partner Data Torque Ltd., at the Barbados Revenue Authority (BRA). The RMS system replaced the various information systems previously used.
C2D’s support for this revenue administration computerization project includes the reengineering of all tax processes as well as the drafting of an operational procedures manual allowing the BRA to mobilize revenues by comprehensively leveraging the functionalities of the new ITIS.
C2D also designed a training program for ITIS users, delivered training for Business Analysts as well as an Andragogy training course. The implementation of the new processes and ITIS was supported by a change management strategy and a communication plan focused internally as well as towards the taxpayer community, and both led by C2D.
The project took place over a two-year period.
Feasibility study for the modernization of business processes and the implementation of an integrated tax administration system.
Feasibility study for the Kuwait Tax Department (electronic services).
Training and advisory services for the Information Technology Division of Djibouti International Airport.
Strategic planning of the technological infrastructure and information systems of the Barbados Revenue Authority.
Statement of requirements upon which will be based the selection process for the ITAS.
Diagnostic and strategic plan to computerize taxes specific to the small taxpayer segment.
Revenue generation through the modernisation of tax administration processes and the implementation of an ITAS.
Assessment and planning of the implementation of an integrated tax administration system for the domestic tax department.
Technical advisory services assignment in support of the implementation of the Lesotho Tax Modernisation Project.