Barbados

Implementation of an Integrated Tax Information System

Outline

Implementation of an Integrated Tax Information System in Barbados


Description

In the context of this project, C2D worked towards the modernization and harmonization of tax processes and the strengthening of revenue collection through the implementation of a new Integrated Tax Information System (ITIS), the Revenue Management System (RMS) developed by our partner Data Torque Ltd., at the Barbados Revenue Authority (BRA). The RMS system replaced the various information systems previously used.

C2D’s support for this revenue administration computerization project includes the reengineering of all tax processes as well as the drafting of an operational procedures manual allowing the BRA to mobilize revenues by comprehensively leveraging the functionalities of the new ITIS.

C2D also designed a training program for ITIS users, delivered training for Business Analysts as well as an Andragogy training course. The implementation of the new processes and ITIS was supported by a change management strategy and a communication plan focused internally as well as towards the taxpayer community, and both led by C2D.

The project took place over a two-year period.

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